Refining Your Experience: FAQS
At LUXE RITUAGE, we believe that understanding every aspect of your journey with us elevates your experience. Our FAQs provide clarity on the key details that matter most to you. If you have further inquiries, our dedicated team is here to offer personalized guidance.
ADVANCED REPLENISHING SERUM
WHERE DO I USE THE ADVANCED REPLENISHING SERUM IN MY ROUTINE?
Apply LUXE RITUAGE Advanced Replenishing Serum after cleansing and toning onto slightly damp skin to support optimal absorption. Rich in active botanical nutrients and antioxidants, it is highly recommended for use before your daily moisturizer to deliver concentrated actives directly to the skin.
If you choose to use a moisturizer, apply the serum before your cream, then finish with an additional few drops on top to help seal in moisture and support the skin barrier. This layering method is especially effective for dry or dehydrated skin.
The Advanced Replenishing Serum is a concentrated multitasking treatment designed to replace daily creams, moisturizers, and serums while delivering deep nourishment and visible results.
IS THE ADVANCED REPLENISHING SERUM FRAGRANCE-FREE, VEGAN-FRIENDLY, AND FREE FROM?
The formula is vegan-friendly and crafted without synthetic fragrance, silicones, parabens, sulfates (SLS, SLES), mineral oils, gluten, or unnecessary additives. Its delicate aroma is naturally derived from botanical extracts and essential oils, chosen for both skin benefits and sensorial experience.
IS THE ADVANCED REPLENISHING SERUM SUITABLE FOR ALL SKIN TYPES?
Yes. The formula is designed to support the skin barrier and adapt to the needs of all skin types, including dry, normal, combination, and mature skin.
IS IT SUITABLE FOR SENSITIVE AND ACNE-PRONE SKIN?
Yes. The Advanced Replenishing Serum, a uniquely crafted formula, is our first choice to restore balance in acne-prone skin, while helping to plump, protect, and hydrate sensitive and maturing complexions.
Formulated with calming botanical extracts, it helps reduce visible redness, support oil balance, and promote a more harmonious complexion. While suitable for many with sensitive or acne-prone skin, we recommend patch testing to ensure individual compatibility.
WILL IT FEEL HEAVY OR GREASY ON THE SKIN?
No. The texture is cushioning yet lightweight, designed to absorb beautifully without leaving a heavy or greasy residue. Skin is left soft, supple, and naturally radiant.
CAN I USE THE ADVANCED REPLENISHING SERUM WITH RETINOL OR VITAMIN C?
Yes. The serum can be used alongside active ingredients such as retinol or vitamin C to help support the skin barrier and reduce the appearance of dryness or sensitivity often associated with these actives.
CAN I USE IT INSTEAD OF A MOISTURIZER OR SERUM?
Yes. This is a concentrated, multitasking treatment designed to replace multiple steps in your routine, including serum and moisturizer, while delivering deep nourishment and visible results.
HOW LONG WILL ONE BOTTLE LAST?
With daily use, one bottle typically lasts approximately 5–6 weeks.
SHIPPING & RETURNS
WHAT IS YOUR RETURN POLICY?
We accept returns on new, unopened LUXE RITUAGE skincare products. Return the item with a printout of your order information included within 14 days of receiving your order. Please allow approximately 7–10 business days for your refund to be processed.
If you have questions surrounding your return, our Customer Care representatives are here to assist and happy to answer any questions you may have before or after purchase.
Please contact: HELLO@LUXERITUAGE.COM
DO YOU SHIP INTERNATIONALLY?
At this time, we do not offer international shipping. However, we are actively working toward expanding globally and hope to serve your region in the near future.
DO YOU OFFER FREE SHIPPING?
Complimentary Standard Shipping:
We are able to ship orders the same day or next day.
Complimentary shipping on all US orders: 3-5 business days from date of shipment.
GENERAL QUESTIONS
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes. LUXE RITUAGE is certified by the Leaping Bunny program, the internationally recognized gold standard for cruelty-free beauty. We uphold strict no-animal-testing standards and continuously monitor our suppliers.
DO YOU USE NATURAL OR SYNTHETIC FRAGRANCES?
We never use synthetic fragrance. The sensorial aroma of our formulas is naturally derived from botanical extracts and essential oils.
ARE YOUR PRODUCTS SAFE DURING PREGNANCY OR BREASTFEEDING?
Our formulas are crafted with clean, high-quality ingredients, including USDA Certified Organic ingredients. However, during pregnancy or breastfeeding, we always recommend consulting your physician to discuss which ingredients and products are appropriate for you.
DO YOU OFFER BRAND PARTNERSHIPS?
Yes. We are always interested in exploring meaningful partnership opportunities with like-minded brands and companies.
Please contact: HELLO@LUXERITUAGE.COM
Contact
Questions, Feedback, or Inquiries?
Our Customer Care team is delighted to assist you with product guidance, order support, retail partnerships, press, and event inquiries.
CUSTOMER CARE HOURS
Monday – Friday 9:00 AM – 5:00 PM PST (Excluding Holidays)
EMAIL US
General Support & Inquiries
HELLO@LUXERITUAGE.COM
Press & Event Inquiries
HELLO@LUXERITUAGE.COM
RESPONSE TIME
We aim to respond to all inquiries within 1–3 business days.
For immediate answers to common questions, please visit our FAQ page.